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TOURS - TERMS & CONDITIONS

1. RESERVATIONS

Reservations for our tours can be made through the reservation form contained in the site, by phone, by e-mail up to two days before the activity, or directly at one of our points of sale. The reservation is subject to availability of place, calendar of activity and atmospheric conditions. The reservation is confirmed after confirmation of these factors by the company.

To make a reservation you must be at least 18 years old and all the people who accompany you must be aware of this information. You will need to fill out a form and wait for a positive response to your reservation request.


2. RESERVATION FEE

This company reserves the right to request a booking fee of 20% of the value of the activity in question, per person, to be paid at the time of booking.


3. CANCELLATIONS

This company reserves the right to cancel the activity for reasons that are unrelated to it. We are not responsible for cancellations for the following reasons: natural disasters, atmospheric conditions, system failures or other reasons not dependent on us. In these cases we will refund your money. The cancellation of a tour by the participant must be made in writing, at least two business days in advance. If the cancellation does not comply with the stipulated advance, a cancellation fee will be charged at the full amount of the reservation. There will be no refund of the reservation fee due to deliberate cancellation on the part of the participant.

Once started the activity with the agreement of the participants, it can not be interrupted due to wind, temperature, rainfall or other factors external to the company. In case of voluntary interruption by the customer, the money will not be returned.

3.1. Transportation
This company reserves the right to change cars to carry out the activities, especially in situations of technical failures or adverse weather conditions. In this situation another car will be used, and the previously agreed rate will be charged.


4. PLACE AND TIME OF DEPARTURE

The time and place of departure will be combined before the activity, are indicated by email, telephone or is contained in the information of our site.

Grupo Arruda pick the customers in any accommodation in Ponta Delgada. Accommodations located outside of Ponta Delgada have an additional fee!

During the winter season, comfortable shoes and warm clothing are recommended.

Given that the delay of the participants may imply their exclusion from the activity, all participants are requested to present themselves in a timely manner at the stipulated place. Start time is subject to change due to weather conditions. Please confirm the start time on the day before your activity. You must be in place 5 minutes before your departure time. We may suspend the participation of a participant if it does not respect the combined hours. In this case there will be no refund.


5. RESTAURANTS

Meals are not included. During the circuits, you can stop for meals in places that you consider.

We are not responsible for possible bad services in this area. In these cases you should submit a complaint to the person responsible for this service.


6. ATTRACTIONS

Does not include entrance fees for attractions.

You can make stops to enter attractions, for example Terra Nostra Park or Dona Beija Pool, but the admission ticket will be at the client's expense.


7. ITINERARIES AND INFORMATION CONTAINED IN THE SITE

The indication of the exact itineraries and times in the various points of the route are indicative only. Our team works flexibly, and some of these moments can be extended or shortened according to the dynamics of the group. The duration and itineraries of the activities are subject to change without prior notice due to atmospheric conditions and affluence.


8. PHOTOS, VIDEOS AND MAILING LIST

Grupo Arruda reserves the right to include the email contacts in our mailing list to send news related to the company. During our activities we will be able to collect video and image to promote the company. If you wish that this information is not available you must inform orally our team.


9. BEHAVIOR

Grupo Arruda promotes ecotourism activities, promotion of natural, cultural and environmental heritage. We expect behavior of respect for the nature and ways of life of the places you visit, by the participants in our activities. When visiting protected areas, it respects and advises participants to respect the code of conduct of protected areas developed by the ICNB. We reserve the right to interrupt or cancel an activity if we verify what behavior that conflicts with this philosophy and code of conduct.


10. CLAIMS

Grupo Arruda has a complaints book and reports to Turism of Portugal.


11. MISSING CASES

Cases not mentioned in these terms and conditions shall be discussed with the company and subject to the laws in force in Portugal.
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